After sales maintenance process

The customer contacts the after-sales service → confirms the warranty period and scope → the customer sends repair products → both parties confirm the cost → repairs are carried out on a long journey → products are returned on a long journey

1、 The customer contacted after-sales

The customer contacted the after-sales department to preliminarily confirm the product problems, and confirm whether they can be solved remotely or returned to the factory for repair.

2、 Confirm the warranty period and scope

After sales confirms the production date and sales delivery date of the product, and confirms the express delivery signing date. The warranty time is calculated based on the customer's receipt date. If the customer's product failure falls within the following scope, please forgive us for providing paid maintenance service for the extended journey.

1. Product failures caused by irresistible factors such as fire, flood, electric shock and earthquake.

2. Damage caused by industrial accidents, misuse and abuse or serious burning of electronic components of circuit boards.

3. The product has been disassembled, repaired or modified without permission of the diffuse transportation authority, resulting in severe scratches on the product shell, damage to parts, and damage to labels.

The repaired or replaced components have a 1-year warranty from the date of repair.

3、 Customer sends repair products

Address: A2-1001, Tian'an Smart City, No. 228, Linghu Avenue, Xinwu District, Wuxi City

Tel.: 0510-88230210

Postal code: 214000

Attention: After sales

4、 Both parties confirm the maintenance cost

No maintenance fee will be charged for products within the warranty period and within the warranty scope;

For products within the warranty period but not within the warranty scope, only the cost of components will be charged, and no maintenance service fee will be charged;

For products beyond the warranty period, the cost of components and appropriate maintenance fees will be charged according to the actual damage degree.

5、 Maintenance

After repairing the products, the maintenance personnel will test them as soon as possible, fill the test results and charges in the Repair Report, and deal with whether to charge as follows:

1. For the fault products that do not need to be charged, the maintenance personnel will send the repaired products and the Repair Report directly to the customer after the repair.

2. For the faulty products that need to be charged, the maintenance personnel will submit the Repair Report to the after-sales personnel, who will confirm the payment details with the customer. After receiving your remittance receipt, the after-sales service personnel will notify the maintenance personnel to start the repair, and return the product and the Repair Report) in time after the repair.

For charged maintenance products:

1. Unless otherwise agreed, after receiving the Repair Report, the customer should contact Long distance after-sales service within five working days to determine whether maintenance is required. If the customer does not decide whether to repair within five working days, the maintenance personnel will postpone the customer's faulty products to the next maintenance cycle.

2. Unless otherwise agreed, if no payment is received from the customer within 30 working days from the date the after-sales service personnel provide the Repair Report to your company, the long-distance maintenance personnel will return the defective products to the customer.

6、 Transportation cost

The freight to be sent to the customer by the customer shall be borne by the customer, and the freight to be sent back to the customer after the repair shall be borne by the customer.